Internet through www.quickteller.com. This new innovative booking platform took effect from August 22nd 2011.
This application which has been integrated to the aero ticket-sale booking engine, offers customers the opportunity to make bookings for flight tickets from any part of the country via SMS with Mobile Phones. Capt. Akin George, Managing Director for Aero, said: “We are excited to introduce the SMS booking option. It has been our policy to make travel more easy, affordable, simple and convenient. With this booking option, passengers will be able to conveniently book for tickets without having to go to the airline’ s sales desk. Customers can access the option by first making reservations by phone via the SMS and then make payment at any Interswitch ATM machines, Designated Bank Branches, Online through www.Quikteller.com across the country using the generated booking reference. He explained the 3 steps of how customers can purchase a ticket from their mobile phone by just sending two SMS to a short code. He said : “Customers are to look up for available flights by sending their departure and destination city, the date they want to fly to a short code 32120 in this format: Aero Lagos Abuja 20 September. Then the system
responds with a confirmation of the route, date, list of
available flight connections and the price for a single adult
ticket. You can then choose a flight from the list and text the
row number of that flight, your first name and surname to short code 32120 in the format: Aero Row # [Firstname ]
[Surname] . For instance Aero 3 John Smith “.
The system books the flight and puts the reservation on hold and then responds with a confirmation text message listing your flight number, PNR (passenger name record or booking id), biller code, the reference number, and the final
amount. With this reference number, you can pay for the ticket at any bank or ATM machine in Nigeria or at www.quickteller.com (booking will be kept on hold for a
maximum of 24 hours and a minimum of 18 hours from the
time the booking is made). Customers can only book on
hold for a flight which is 24 hours away and above. On-hold bookings from this channel (SMS) must be paid for at least 6 hours before departure. If payment is not received within that time period, the booking will automatically be cancelled. As soon as payment is received, you will be sent a payment confirmation message then you are ready to fly!
“Flying can never be easier than we have made it for our customers. We have launched leading customer focused
products into the Nigerian market and we are proud of these achievements. We are determined to continue to offer excellent customer service and maintain reliable and high safety standards.” Capt George added.
Aero was the first airline to introduce the mobile web and SMS ticketing service in Africa called “Aero webmobile”. This product also allows customers to book and pay for flight tickets using mobile phones.
Aero leads West African aviation in e-airline , introducing various booking and payment options to make air travel convenient for customers. With the introduction of this SMS Booking procedure, Aero has taken another giant stride towards consolidating its position as the leading regional
carrier in Nigeria.
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